Poplex Support

We usually reply within 2 business days.

Contact us

Questions, bug reports or feedback? Email us at poplex.help@outlook.com.

To help us look into a problem, please include your iPhone model, iOS version and a short description or screenshot.

FAQ

How do I delete my account and data?

In the App, go to Settings → Account → Delete account. This permanently deletes your account and all associated data, including your entries, photos and saved words. Because sign-in is anonymous, deleted data cannot be recovered.

Do I need to create an account?

No. Poplex uses anonymous sign-in. We don't ask for your name, email or phone number.

Is the AI-generated English always correct?

Poplex uses AI to turn your text and photos into English. It's usually accurate, but it can occasionally make mistakes. If you spot a wrong result, please let us know by email.

Where is my data stored?

Your learning data is stored securely with our cloud provider, and the text and photos you submit are processed by Google's Gemini API to generate learning content. See our Privacy Policy for details.

Legal

Privacy Policy · Terms of Service

联系我们

使用中遇到问题、发现 bug 或有建议,请发邮件到 poplex.help@outlook.com。

为了方便排查,请附上 iPhone 型号、iOS 版本,以及问题描述或截图。

常见问题

怎么删除账号和数据?

在 App 里进入 Settings → Account → Delete account。删除后,你的账号和全部数据(记录、图片、收藏的词)都会被永久删除。因为是匿名登录,删除后无法恢复。

需要注册账号吗?

不需要。Poplex 使用匿名登录,不收集你的姓名、邮箱或手机号。

AI 生成的英文一定对吗?

Poplex 用 AI 把你的文字和图片变成英文,大多数情况下是准确的,但偶尔也会出错。发现错误欢迎发邮件告诉我们。

我的数据存在哪里?

你的学习数据安全地存储在我们的云服务商;你提交的文字和图片会交给 Google Gemini API 处理,用于生成学习内容。详见隐私政策。

法律信息

隐私政策 · 服务条款